We provide multiple ways to claim, depending on your circumstances. Being prepared helps us to look after your quickly, so have your policy number handy as well as receipts and any other documents that will support your claim. Here are some answers to questions our freelancers, founders, business owners or contractors often ask. We’re an online company and have created an online purchase path that takes you from quote to policy in a few quick steps. To get started, select the product you’re after and then: Keep an eye on your inbox for your ‘Schedule’ which has your all-important policy number, and cover details. If you need help at anytime during the process please call us on: 1300 475 092 or email us at hello@withpocket.com.au With Ted, easy and affordably insurance is in reach for: Australian Citizens Permanent Residents of Australia A holder of a valid partner/spouse visa or skilled working visa (457 or other skilled working visa) New Zealand citizens – a New Zealand passport holder permanently residing in Australia, who has unrestricted right of entry into Australia. We’re an online company and this means we accept credit cards online. The Product Disclosure Statement (PDS) contains important info about your policy. In the PDS you’ll see detailed information about what you’re covered for. It’s always available on the relevant when you get a quote and will be included in your confirmation email when we send you the policy confirmation. We can help you update your policy if you need to: Depending on the changes needed, we may need to contact you to take credit card payment for additional cover. We can help you with any of these changes during business hours, please call us on: 1300 475 092 or email us at hello@withpocket.com.au Your Schedule was sent via email shortly after your purchased your policy online. We used the email address you provided during checkout. Have you checked your junk or spam folders? Would you like us to resend it? If so please contact us at hello@withpocket.com.au We can unfortunately not send a copy of your Schedule (policy) by mail. We’re an online only company, this helps us to keep premiums low and offer the best possible value for our customers. If you’d like a copy of your Schedule, we can send this to the email address you provided when you bought your policy. We can help you with this during business hours. We offer a full money back guarantee on any policy cancelled with 14 days of purchase. Once we’ve cancelled your policy, a confirmation will be sent to the email address that you provided on the day you bought your policy. Once we’ve issued a refund the funds will reach your bank account within 5-10 working days. Get in touch via 1300 475 092 or email us at hello@withpocket.com.au Once we’ve cancelled your policy, a confirmation will be sent to the email address that you provided on the day you bought your policy. If you were entitled to a refund this can take up to 10 days to be refunded onto your credit or debit card. If you did not receive the cancellation email or it has been more than 10 days since you cancelled your policy please contact us at hello@withpocket.com.au and we will help you. Do you need to make an emergency claim right now? You can call 1300 475 092 and ask for the claims team. You can also reach us by email: hello@withpocket.com.au Not an emergency? If you wish to make a claim that does not need an immediate, emergency response the easiest way to claim is to use our online claim form. To submit your claim, please provide as much information as possible about what happened. Our team consists of experienced insurance professionals. We will help reduce the paperwork and take control of the process flow for you. We are experts in broking solutions for modern businesses and professionals. If you’d like advice on coverage or the product you can get in touch with us. You can email us at hello@withpocket.com.au or call him on 1300 475 092 You can start a chat, email us at hello@withpocket.com.au or call on 1300 475 092 Get in touch with us via chat and we’ll come back to you as soon as possible. Feel free to reach our support team for further assistance. Need to claim?
A guide to making a claim
Questions & Answers
Buying your policy
Manage your policy
Making a claim
Contact & Advice
Chat with us
Send us an email
We provide multiple ways to claim, depending on your circumstances. Being prepared helps us to look after your quickly, so have your policy number handy as well as receipts and any other documents that will support your claim. Here are some answers to questions our freelancers, founders, business owners or contractors often ask. Get in touch with us via chat and we’ll come back to you as soon as possible. Feel free to reach our support team for further assistance. Need to claim?
A guide to making a claim
Questions & Answers
Buying your policy
Manage your policy
Making a claim
Contact & Advice
Chat with us
Send us an email